--- title: Termii — How to set up high-volume WhatsApp description: How to Set Up High-Volume WhatsApp image: https://blog.termii.com/hubfs/whatsapp%20how%20to.png --- [![Termii](https://blog.termii.com/hs-fs/hubfs/Logo%20Termii-05%201500px%201-1.png?width=1500&height=1501&name=Logo%20Termii-05%201500px%201-1.png "Termii")](https://blog.termii.com) Open main menu Close main menu - [Learn More About Us](https://termii.com/about) - [English](https://blog.termii.com/termii-how-to-set-up-high-volume-whatsapp) - [Français - France](https://blog.termii.com/fr-fr/termii-how-to-set-up-high-volume-whatsapp) English [OTP](https://blog.termii.com/tag/otp) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [WhatsApp](https://blog.termii.com/tag/whatsapp) # Termii — How to set up high-volume WhatsApp ![Cecille Abegunde](https://app.hubspot.com/settings/avatar/6539293495ddd6443ce11028fe008f5b) [Cecille Abegunde](https://blog.termii.com/author/cecille-abegunde) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.termii.com/termii-how-to-set-up-high-volume-whatsapp) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.termii.com/termii-how-to-set-up-high-volume-whatsapp) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.termii.com/termii-how-to-set-up-high-volume-whatsapp) ![](https://blog.termii.com/hubfs/whatsapp%20how%20to.png) Due to significant changes on WhatsApp Business API, we are shutting down our Low-Volume WhatsApp route and advising our users to switch to our High-volume WhatsApp route or use our alternate channels — [SMS](https://developers.termii.com/switch) and [Voice](http://or%20use%20our%20alternate%20channels/?hsLang=en). This article gives a detailed guide on how to do that seamlessly. # HOW TO SET UP HIGH-VOLUME WHATSAPP Comes with Unlimited Daily Messages 1. Integrate our API — [https://developer.termii.com/](https://developer.termii.com/) 2. Visit your device page, apply for a device ID, or copy your approved device ID for testing — [https://accounts.termii.com/#/devices](https://accounts.termii.com/#/devices). > ***NB:**** Test ID only lasts for 7 days after which we will deactivate you. Skip step 2 if we have added an ID for you.* 3. Once you are ready to go live \[the most Important\] Submit the following details to your support group or via email to [whatsapp@termii.com](mailto:whatsapp@termii.com) - Your Facebook business name - Your Facebook Page ID - Phone number to attach to WhatsApp account - Your current Verification Status 4. Submit a verification request on Facebook 5. Get approval status from Facebook 6. Visit your device page — [https://accounts.termii.com/#/devices](https://accounts.termii.com/#/devices) to get device details 7. Open your wallet and load your account with enough funds.   It is important to note that the High-Volume WhatsApp channel allows for sending and receiving of messages in two ways classified as: A. Template Messages B. Free form Window/ Conversational Messaging # How to Send Template Messages 1. Submit Templates to WhatsApp for Approval using the following steps: Visit [https://accounts.termii.com/#/devices](https://accounts.termii.com/#/devices) and click on “Manage Device” - Click on “Request Templates” and fill out the templates form to create a template. - When creating a template, ensure to wrap variables around <% and %> like the sample template. - Check the status bar to see ‘approved’, ‘rejected’, or ‘pending’ templates and the reason for rejection as the case may be. 2. To send approved template messages, use the endpoint: [http://developer.termii.com/templates](http://developer.termii.com/templates) > ***N.B****- We advise our customers to use template messaging in cases where they have to initiate conversations with their customers or respond to their customers with automated template messages.* # How to Send Free-Form Window/Conversational Messages Free form window messages can only be sent as a response when your customer is initiating a conversation. 1. To send free-form window messages, use the endpoint: [http://developer.termii.com/messaging](http://developer.termii.com/messaging). 2. To receive incoming customer messages, please visit [https://accounts.termii.com/#/account/webhook/config](https://accounts.termii.com/#/account/webhook/config) to set your webhook URL. When your webhook URL has been established, view our responses using this link: [http://developer.termii.com/incoming](http://developer.termii.com/incoming). # WhatsApp Best Practices WhatsApp is stringent — they do not allow spam or unsolicited messages. Otherwise, your number would be blocked. Need more help? Contact our in-house messaging experts at [whatsapp@termii.com](mailto:whatsapp@termii.com). ![Cecille Abegunde](https://app.hubspot.com/settings/avatar/6539293495ddd6443ce11028fe008f5b) #### Cecille Abegunde Cecilia serves as a lead storyteller and communications for Termii. She develops articles and digital content also creates strategy and tactical approaches for message development, scheduling, audience, and placement. ### Leave a Comment ## Related Articles [![](https://blog.termii.com/hubfs/dedicated%20numbers.jpeg)](https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience?hsLang=en) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [Messaging](https://blog.termii.com/tag/messaging) [WhatsApp](https://blog.termii.com/tag/whatsapp) [SMS](https://blog.termii.com/tag/sms) ### [What are Dedicated Virtual Numbers and How Can these Improve Your Customer Engagement with a global audience?](https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience?hsLang=en) With its direct, personal, and universal nature,** i**t is self-evident that SMS is part of a powerful tool for businesses to connect to today’s global audiences** — **across... ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=45&name=1580851032195.jpg) [Cecilia](https://blog.termii.com/author/cecilia) [Read More](https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience?hsLang=en) [![](https://blog.termii.com/hubfs/patricia.jpeg)](https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging?hsLang=en) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [Messaging](https://blog.termii.com/tag/messaging) [Customer satisfaction](https://blog.termii.com/tag/customer-satisfaction) [Budget cuts](https://blog.termii.com/tag/budget-cuts) [Businesses](https://blog.termii.com/tag/businesses) ### [How Patricia Improved Customer Engagement using Termii’s Automated Messaging](https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging?hsLang=en) [PATRICIA,](https://www.mypatricia.co/)a leading E-commerce, cryptocurrency, and alternative payment platform which started in 2017 as a ‘side hustle’ boomed to process the transactions of over... ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=45&name=1580851032195.jpg) [Cecilia](https://blog.termii.com/author/cecilia) [Read More](https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging?hsLang=en) Over 20,000+ businesses in Africa use Termii to both verify, authenticate and engage their customers easily. Termii is free to integrate and easy to set up. Try us out today.   --- ## © 2024 All Rights Reserved. Termii Group ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Cecille Abegunde", "url" : "https://blog.termii.com/author/cecille-abegunde" }, "dateModified" : "2023-11-03T14:24:57.036Z", "datePublished" : "2022-08-12T12:27:40.000Z", "headline" : "Termii — How to set up high-volume WhatsApp", "image" : [ "https://blog.termii.com/hubfs/whatsapp%20how%20to.png" ], "mainEntityOfPage" : { "@id" : "https://blog.termii.com/termii-how-to-set-up-high-volume-whatsapp", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.termii.com/hubfs/Logo%20Termii-05%201500px%201-1.png" }, "name" : "Termii Inc" } } ```