--- title: The Termii Blog | Messaging (2) description: Messaging | Updates and announcements from Team Termii! (2) --- [![Termii](https://blog.termii.com/hs-fs/hubfs/Logo%20Termii-05%201500px%201-1.png?width=1500&height=1501&name=Logo%20Termii-05%201500px%201-1.png "Termii")](https://blog.termii.com?hsLang=en) Open main menu Close main menu - [Learn More About Us](https://termii.com/about) English # The Termii Blog Updates and announcements from Team Termii!  Posts about: ## Messaging (2) ![](https://blog.termii.com/hubfs/patricia.jpeg) ### [How Patricia Improved Customer Engagement using Termii’s Automated Messaging](https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging?hsLang=en) Aug 12, 2022 11:46:58 AM [PATRICIA,](https://www.mypatricia.co/) a leading E-commerce, cryptocurrency, and alternative payment platform which started in 2017 as a ‘side hustle’ boomed to process the transactions of over 500,000 unique users in the last quarter of the year after only two years of being in the business. ![](https://blog.termii.com/hubfs/1_XUCaEy3aG_au2fthWEMCcA.jpeg) ### [5 Reasons Your Messages are Failing and How to Fix It](https://blog.termii.com/5-reasons-your-messages-are-failing-and-how-to-fix-it?hsLang=en) Aug 12, 2022 10:50:02 AM SMS is the most effective way for businesses to communicate with their customers. According to [99firms](https://99firms.com/blog/sms-marketing-stats/#gref), the average open rate for text message campaigns is 98% compared to the 20% available email rate, while response rates are 295% higher than phone call response rates. How is it possible to benefit from this advantage if messages are not being delivered as desired? With every country and mobile operator having fluid regulations about what type of traffic is allowed or considered illegal, SMS communication can be tricky for big and small brands. In this article, we will highlight the possible reasons messages fail and touch on critical criteria to help make better decisions in reaching and engaging your audience. ![](https://blog.termii.com/hubfs/1_QP_op8jkK7CWB4t1iMMsew.jpeg) ### [Key Advantages of Automated Customer Service for Digital Marketers](https://blog.termii.com/key-advantages-of-automated-customer-service-for-digital-marketers?hsLang=en) Aug 20, 2021 12:56:40 PM Referencing [Zendesk](https://www.zendesk.com/resources/why-companies-should-invest-in-the-customer-experience/)’s research reported in [100 Customer Service Statistics You Need To Know](https://www.insightsquared.com/2015/04/100-customer-service-statistics-you-need-to-know/) 82% of consumers have stopped doing business with a company because of bad customer service. [1](https://blog.termii.com/tag/messaging?hsLang=en) [2](https://blog.termii.com/tag/messaging/page/2) Over 20,000+ businesses in Africa use Termii to both verify, authenticate and engage their customers easily. Termii is free to integrate and easy to set up. Try us out today.   --- ## © 2024 All Rights Reserved. Termii Group