The Termii Blog

Rosemary Nyarko, a Customer Success Manager at Termii, shares insights into the crucial role of customer success in a company's growth. 

Termii provides cutting-edge SMS messaging solutions tailored to meet your communication needs. Over time, we've been able to help thousands of businesses reach their customers in several countries via SMS. 

SMS has its unique advantage, boasting an exceptional open rate of up to 98%, SMS surpasses the average of around 20% in email marketing. With Termii as your reliable partner, you're equipped for impactful and effective communication.

However, your SMS marketing efforts may not yield the desired results if you're not careful about invalid numbers. Invalid numbers can hurt your messaging ROI. So if you want your messaging campaigns to be effective, make sure to understand and address this issue.

In today's competitive business world, surviving is not enough – thriving is the goal. With businesses closing down on a daily basis, success demands more than just a great product. It requires a holistic approach where every aspect, from marketing to customer service, works seamlessly together.

Embrace the festive spirit and unlock opportunities to connect with your customers during this joyous season of increased consumer spending. In this blog, we'll delve into innovative messaging strategies, while shining a spotlight on how Termii's upgraded features can help you win over their customers during this peak period, allowing you to capitalize on the increased holiday spirit and consumer demand.

• Tap into the Festive Spirit

This festive season, go beyond generic "Happy Holidays" greetings and personalize your messages to truly connect with your customers. Address them by name, making them feel valued and appreciated. Acknowledge their past purchases or preferences, demonstrating your understanding of their individual needs and interests. And more importantly, weave in festive themes relevant to your brand and the specific holiday they celebrate, creating a sense of warmth and shared joy.

• Craft Compelling Holiday Offers and Promotions
  

Don't just offer discounts this holiday season, create a sense of urgency and make your customers feel like it’s a deal of a lifetime. Ensure your offers are unique and enticing rather than making them look like simple price reductions.
To make it look like they’re getting more for the price of less, consider bundling products, offering free gifts with purchase, or launching limited-time holiday editions to encourage immediate action and drive sales.

• Create Interactive Content

Create interactive content such as quizzes, polls, or contests to boost customer engagement. Encourage user participation by offering discounts, freebies, or the chance to win prizes. Interactive content not only entertains but also keeps your brand on top of customers' minds.

• Showcase Customer Reviews and Testimonials

Build trust by showcasing positive customer reviews and testimonials. Feature stories of satisfied customers who have had memorable experiences with your brand during the year.
These genuine testimonials, woven into festive promotional materials, act as powerful social proof, influencing purchasing decisions and building trust with potential buyers. Remember, happy customers are your most persuasive advocates – let their voices resonate and ring in a season of sales and unwavering loyalty.

As online security continues to be a top priority, individuals are seeking reliable methods to enhance the protection of their digital assets. Two-factor authentication (2FA) has become a cornerstone of online security, and one popular implementation of 2FA is Time-Based One-Time Password (TOTP) authentication. A Time-Based One-Time Password (TOTP) is a temporary code that changes every 30 seconds, used for secure logins. Think of it as a secret message that expires quickly, making it harder for digital intruders to access your accounts. 
If you've been using another authenticator for TOTP-based 2FA and are looking to migrate to a more comprehensive solution like TermiiGo, this step-by-step guide will help you seamlessly transition while maintaining the security of your accounts.

Why Consider Migrating to TermiiGo:

Termii Go is a product created by Africans and for Africans which means we have taken into account all your needs.
Imagine a scenario where you're out of your home country, and you need a TOTP code to gain access to any of your digital accounts, but accessing local SIMs for SMS is a challenge. All you need to do is to log into your TermiiGo App and you'll receive your TOTP codes seamlessly whether or not you have access to local SIMs.

TermiiGo isn't just your typical 2FA authenticator. It has a host of other features.
Picture this – all your OTPs and product notifications from all your favourite brands neatly organized in one place: the TermiiGo App.
And that's not all – we're gearing up to launch a new feature which aids two-way communication between you and your favourite brands.

What If You Lose Your Phone?

Our support channels are on standby to assist you in regaining access to your accounts promptly. Plus, we have a web version that you can use temporarily until you gain access to your mobile device.

Step 1: Install TermiiGo:

Visit your device's app store (Google Play Store for Android or Apple App Store for iOS).
Search for "TermiiGo" and install the app.
Launch the app and follow the initial setup instructions.

Credit Source: App Store

Step 2: Prepare Your Accounts:

Open the authenticator you currently use and identify the accounts you currently have linked.
For each account, navigate to the settings or security section where 2FA is configured.
Look for an option to change or disable 2FA (which will temporarily disable your current TOTP).
Ensure you have an alternate recovery method, such as backup codes or a secondary email, to regain access in case of any issues.

Introduction:

Introduction

Introduction

In the ever-evolving landscape of financial technology, one company stands out for its unwavering commitment to providing seamless, accessible, and affordable financial services across Africa—Chippercash. With a user base exceeding five million customers and a vision to revolutionize financial transactions and services, Chippercash embarked on a journey to enhance customer engagement, streamline communication, and ensure that users have access to reliable and timely information.

Introduction