--- title: How Patricia Improved Customer Engagement using Termii’s Automated Messaging description: A leading E-commerce, cryptocurrency, and alternative payment platform integrated TERMII’s unique verification platform to set up automated messaging, making its processes simpler and faster than before image: https://blog.termii.com/hubfs/patricia.jpeg --- [![Termii](https://blog.termii.com/hs-fs/hubfs/Logo%20Termii-05%201500px%201-1.png?width=1500&height=1501&name=Logo%20Termii-05%201500px%201-1.png "Termii")](https://blog.termii.com) Open main menu Close main menu - [Learn More About Us](https://termii.com/about) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [Messaging](https://blog.termii.com/tag/messaging) [Customer satisfaction](https://blog.termii.com/tag/customer-satisfaction) [Budget cuts](https://blog.termii.com/tag/budget-cuts) [Businesses](https://blog.termii.com/tag/businesses) # How Patricia Improved Customer Engagement using Termii’s Automated Messaging ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=45&name=1580851032195.jpg) [Cecilia](https://blog.termii.com/author/cecilia) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging) ![](https://blog.termii.com/hubfs/patricia.jpeg) [PATRICIA,](https://www.mypatricia.co/) a leading E-commerce, cryptocurrency, and alternative payment platform which started in 2017 as a ‘side hustle’ boomed to process the transactions of over 500,000 unique users in the last quarter of the year after only two years of being in the business. > “I had an uncle who visited Nigeria, who used to give me an iTunes gift card. I didn’t own an iPhone so I literally had no use for it, so I tried to find where I could exchange this for real money. I couldn’t find any local company doing that and I ended up getting scammed. At that point, I realized I had stumbled on something. I figured if I had this problem, a fleet of other persons would most likely have the same problem and that was the birthplace for Patricia.” > > –Hanu Fejiro Agbodje, Founder/CEO (Culled from The Guardian) [PATRICIA ](https://www.mypatricia.co/)is steadily building user-centric products, as well as focusing on practical solutions that aid daily living. From the **Patricia Luxury Debit Card** that lets you withdraw your Bitcoin in Naira, giving you the option to spend your Bitcoin, to the **Patricia Refill option** that enables users to pay utility bills, fulfill their cable subscriptions, or buy airtime with Bitcoin, to **Airtime-to-Cash** that saves that distraught user when he makes excess airtime recharge; Down to [**Hank**](https://www.mypatricia.co/hank/)— a technology that helps you save time by finding your missing valuables just at a click of a button. Merchants and small businesses are not left out, as [**Patricia Business **](https://business.mypatricia.co/)gives them the opportunity to receive payments in Bitcoin and get settled in their local currency, thereby giving their business access to the world. PATRICIA’s passion for developing simple but brilliant solutions is no doubt the reason she is dominating the Bitcoin market in Africa. # Challenges One of PATRICIA’s major challenges was engaging/reaching its customers on the DND service and delay in customers getting transactional messages (OTPs). Seeking to improve its communication with customers, PATRICIA wanted an alternative feature that would allow users to receive OTPs for instant verification of transactions in the event where there is a delay in SMS delivery or reaching a DND enabled line. Generally, PATRICIA sought a faster alternative to optimizing the purchasing process of its users, thereby increasing it’s customers’ loyalty. # Solution PATRICIA integrated [TERMII’](https://termii.com/)s unique verification platform to set up automated messaging. By doing this, the platform could authenticate its customers’ transactions instantly. That is, send one-time-passwords (OTPs) via SMS tokens and WhatsApp Business — one of the world’s most secure platform. > “So far this solution solves about 80% of the problem and it’s pretty much a win for us” — Benjamin Oyemonlan CTO This integration has made its processes simpler and faster than before, as it opened a new communication channel to receive one-time-passwords, thereby optimizing it’s processing and offering its users within Nigeria and across Africa a seamless experience. PATRICIA, described as one of the fastest-growing E-commerce firms in Nigeria and Africa, takes pride in doing the most and making online transactions for millions of Africans a convenient, accessible, and exciting experience with its team of amazing young minds. And with the help of [TERMII](https://termii.com/), they are equipped to resolve delivery issues that may arise as quickly as possible. We are excited to be a part of this journey, as Africa is gradually ushered into a digital age! ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=150&name=1580851032195.jpg) #### Cecilia Cecilia has been writing with Termii for two years. Her articles appear on e-zine sites including Medium.com. Her educational background in Literature-in-English and experience working with Termii has given her a broad base from which to approach many topics. She contributes articles about communication and customer engagement techniques regularly to Termii.medium.com. Her articles focus on getting it right with engaging customer communications while leveraging Termii's messaging tools. Learn more about how Cecilia's articles could grow your business by visiting termii.medium.com ### Leave a Comment ## Related Articles [![mage Credits: Termii. Ayomide Awe - CTO (Left), Idowu Atinuke - COO (Center) and Emmanuel Gbolade - CEO (Right)](https://blog.termii.com/hubfs/VEN_0743-Edit.jpg)](https://blog.termii.com/termii-raises-3.65m-funding-to-fuel-customer-engagement-innovation-in-africa?hsLang=en) [Press release](https://blog.termii.com/tag/press-release) [Africa](https://blog.termii.com/tag/africa) [Fundraise](https://blog.termii.com/tag/fundraise) [CPaaS](https://blog.termii.com/tag/cpaas) [Termii](https://blog.termii.com/tag/termii) ### [Termii Raises $3.65M Funding to Fuel Customer Engagement Innovation in Africa](https://blog.termii.com/termii-raises-3.65m-funding-to-fuel-customer-engagement-innovation-in-africa?hsLang=en) [Termii](https://termii.com/), the leading customer engagement platform in Africa, has successfully raised $3.65 million in its latest funding round. The round was led by Ventures Platform,... ![Cecille Abegunde](https://app.hubspot.com/settings/avatar/6539293495ddd6443ce11028fe008f5b) [Cecille Abegunde](https://blog.termii.com/author/cecille-abegunde) [Read More](https://blog.termii.com/termii-raises-3.65m-funding-to-fuel-customer-engagement-innovation-in-africa?hsLang=en) [![](https://blog.termii.com/hubfs/The%20Future%20%20Of%20Customer%20%20Engagement_.jpg)](https://blog.termii.com/the-future-of-customer-engagement-trends-and-termiis-role?hsLang=en) [Authentication](https://blog.termii.com/tag/authentication) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [Bulk SMS Solution](https://blog.termii.com/tag/bulk-sms-solution) [Messaging API](https://blog.termii.com/tag/messaging-api) ### [The Future of Customer Engagement: Trends and Termii's Role](https://blog.termii.com/the-future-of-customer-engagement-trends-and-termiis-role?hsLang=en) **Introduction** ![Dami Adegoke](https://blog.termii.com/hs-fs/hubfs/IMG_4845.jpg?width=45&name=IMG_4845.jpg) [Dami Adegoke](https://blog.termii.com/author/adegoke-damilola) [Read More](https://blog.termii.com/the-future-of-customer-engagement-trends-and-termiis-role?hsLang=en) Over 20,000+ businesses in Africa use Termii to both verify, authenticate and engage their customers easily. Termii is free to integrate and easy to set up. Try us out today.   --- ## © 2024 All Rights Reserved. Termii Group ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Cecilia", "url" : "https://blog.termii.com/author/cecilia" }, "dateModified" : "2022-08-12T10:46:58.311Z", "datePublished" : "2022-08-12T10:46:58.000Z", "headline" : "How Patricia Improved Customer Engagement using Termii’s Automated Messaging", "image" : [ "https://blog.termii.com/hubfs/patricia.jpeg" ], "mainEntityOfPage" : { "@id" : "https://blog.termii.com/how-patricia-improved-customer-engagement-using-termiis-automated-messaging", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.termii.com/hubfs/Logo%20Termii-05%201500px%201-1.png" }, "name" : "Termii Inc" } } ```