--- title: What are Dedicated Virtual Numbers and How Can these Improve Your Customer Engagement with a global audience? description: Our virtual or dedicated phone numbers from the USA and Canada allow you to send verification codes to verify customers identity and transactions from around the world image: https://blog.termii.com/hubfs/dedicated%20numbers.jpeg --- [![Termii](https://blog.termii.com/hs-fs/hubfs/Logo%20Termii-05%201500px%201-1.png?width=1500&height=1501&name=Logo%20Termii-05%201500px%201-1.png "Termii")](https://blog.termii.com) Open main menu Close main menu - [Learn More About Us](https://termii.com/about) [Customer engagement](https://blog.termii.com/tag/customer-engagement) [Messaging](https://blog.termii.com/tag/messaging) [WhatsApp](https://blog.termii.com/tag/whatsapp) [SMS](https://blog.termii.com/tag/sms) # What are Dedicated Virtual Numbers and How Can these Improve Your Customer Engagement with a global audience? ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=45&name=1580851032195.jpg) [Cecilia](https://blog.termii.com/author/cecilia) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience) ![](https://blog.termii.com/hubfs/dedicated%20numbers.jpeg) With its direct, personal, and universal nature,** i**t is self-evident that SMS is part of a powerful tool for businesses to connect to today’s global audiences** — **across demographics and geographies. According to this[ report](https://techjury.net/blog/sms-marketing-statistics/#gref), 30% of consumers will respond to your SMS messages and nearly 50% of these responders will purchase if it was sent via text/SMS as opposed to email. This is because people believe the text messages they receive from businesses serve a purpose and are more likely to open them. They can respond with a text, click on a link, or send a numerical response — making SMS a genuinely two-way medium that works at their convenience. **What are Dedicated Virtual Numbers?** A Virtual Number (also referred to as a Dedicated Number) can be either a four-digit shortcode or a long code of up to 16 digits with a full-length phone number. It is unique to your business and only requires that the correct country codes have been added to these phone numbers. For businesses with a global audience in countries like the US, Canada, or other areas with specific restrictions (placed to avoid phishing attempts where the sender IDs could be easily labelled to deceive unsuspecting recipients), it is mandatory to use virtual or dedicated numbers to engage your audience in these regions. These can be assigned to any device, a hardware desk IP phone, or a mobile application — think of it as your own unique phone number that customers can recognize (and use to respond to you). Virtual Numbers are essential to have truly effective two-way messaging, and also are very affordable. However, purchase must be from an SMS provider — this is automatically handled by the [Number Rental Feature on Termii](https://accounts.termii.com/#/my-number). ![dedicatd numbers blog](https://blog.termii.com/hs-fs/hubfs/dedicatd%20numbers%20blog.png?width=532&name=dedicatd%20numbers%20blog.png) # How dedicated virtual numbers can enhance your customer engagement? For mature businesses that aim to build a vibrant brand and boost customer acquisition, dedicated numbers are particularly advantageous and can be used in the following ways: - For support or queries. Customers can send and receive messages, that is, have conversations with your business directly through 2-way messaging. - Easily automate reminders, product notices, bookings, and other specific notifications all through the same number. - There isa single point of contact and a consistent number for customers to text. Also, communications will all appear within the same text message or thread, instead of from random numbers. - It simplifies the customer journey by allowing them to adjust an order, give you feedback or even buy a product. # How do I acquire a virtual number? Once you log in to your Termii account, there is a section in the dashboard where it is possible to easily rent/unrent and generally manage virtual dedicated numbers to reach your customers easily in other regions by using numbers with their country code. ![1_yF5qjA99CW6u2Fv7D1C2pQ](https://blog.termii.com/hs-fs/hubfs/1_yF5qjA99CW6u2Fv7D1C2pQ.gif?width=638&name=1_yF5qjA99CW6u2Fv7D1C2pQ.gif) As shown in the video above, the Virtual Dedicated Numbers on Termii can be used for: **SMS**: Customers looking to reach their global audience in other regions that do not support the use of sender IDs can rent a virtual number with the specific country code and communicate with their customers. [**Two-way Messaging via WhatsApp API (high volume route**)](https://headwayapp.co/termii-com-changelog/introducing-two-way-messaging-whatsapp-feature-(high-volume)-via-apis-181292): Messaging integration requires a phone number that’s not already in use on WhatsApp. However, if you do not want to change anything about your business number or its service on WhatsApp, and don’t want to run your messages through your existing number, then you have the option of getting a separate virtual number specifically to engage your audience. We have simplified the process and you can opt-in to automatically renew your subscription all from the dashboard Termii has an intuitive messaging interface, world-class technical support, and a delivery rate of over 90 % on average. If you don’t have an account yet, you can create a free account in less than two minutes [here](https://termii.com/) ![Cecilia](https://blog.termii.com/hs-fs/hubfs/1580851032195.jpg?width=150&name=1580851032195.jpg) #### Cecilia Cecilia has been writing with Termii for two years. Her articles appear on e-zine sites including Medium.com. Her educational background in Literature-in-English and experience working with Termii has given her a broad base from which to approach many topics. She contributes articles about communication and customer engagement techniques regularly to Termii.medium.com. Her articles focus on getting it right with engaging customer communications while leveraging Termii's messaging tools. Learn more about how Cecilia's articles could grow your business by visiting termii.medium.com ### Leave a Comment ## Related Articles [![](https://blog.termii.com/hubfs/1_IHsy6Ht4zAeOyneXOjRa5Q.jpeg)](https://blog.termii.com/why-companies-cant-succeed-without-identity-verification-in-2021?hsLang=en) [Verification](https://blog.termii.com/tag/verification) [Authentication](https://blog.termii.com/tag/authentication) [OTP](https://blog.termii.com/tag/otp) [Customer engagement](https://blog.termii.com/tag/customer-engagement) ### [Why Companies Can’t Succeed Without Identity Verification in 2021](https://blog.termii.com/why-companies-cant-succeed-without-identity-verification-in-2021?hsLang=en) Can your company succeed without identity verification? ![Cecille Abegunde](https://app.hubspot.com/settings/avatar/6539293495ddd6443ce11028fe008f5b) [Cecille Abegunde](https://blog.termii.com/author/cecille-abegunde) [Read More](https://blog.termii.com/why-companies-cant-succeed-without-identity-verification-in-2021?hsLang=en) [![](https://blog.termii.com/hubfs/balance%20notification.jpeg)](https://blog.termii.com/new-eliminate-downtimes-from-low-balance-with-balance-notification?hsLang=en) [Verification](https://blog.termii.com/tag/verification) [Messaging](https://blog.termii.com/tag/messaging) ### [New: Eliminate downtimes from low balance with Balance Notification](https://blog.termii.com/new-eliminate-downtimes-from-low-balance-with-balance-notification?hsLang=en) Read this article in [**French**](https://termii.medium.com/nouveau-%C3%A9liminez-les-temps-darr%C3%AAt-dus-%C3%A0-un-faible-solde-avec-balance-notification-acf006ae5da5) ![Cecille Abegunde](https://app.hubspot.com/settings/avatar/6539293495ddd6443ce11028fe008f5b) [Cecille Abegunde](https://blog.termii.com/author/cecille-abegunde) [Read More](https://blog.termii.com/new-eliminate-downtimes-from-low-balance-with-balance-notification?hsLang=en) Over 20,000+ businesses in Africa use Termii to both verify, authenticate and engage their customers easily. Termii is free to integrate and easy to set up. Try us out today.   --- ## © 2024 All Rights Reserved. Termii Group ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Cecilia", "url" : "https://blog.termii.com/author/cecilia" }, "dateModified" : "2022-08-12T11:47:34.366Z", "datePublished" : "2022-08-12T11:47:34.000Z", "headline" : "What are Dedicated Virtual Numbers and How Can these Improve Your Customer Engagement with a global audience?", "image" : [ "https://blog.termii.com/hubfs/dedicated%20numbers.jpeg" ], "mainEntityOfPage" : { "@id" : "https://blog.termii.com/what-are-dedicated-virtual-numbers-and-how-can-these-improve-your-customer-engagement-with-a-global-audience", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.termii.com/hubfs/Logo%20Termii-05%201500px%201-1.png" }, "name" : "Termii Inc" } } ```